Refund and Returns Policy

Return & Refund Policy Terms

Free Returns Within 30 Days

We offer hassle-free returns within 30 days of purchase for a full refund for all orders in the contiguous U.S. States.

• Items must be returned in their new condition. This means no scratches, fully working, and in its original undamaged packaging.
• We do not accept returns for items damaged due to misuse, which may include dropping the product, improperly bending the power cord etc.
• Entire gift sets must be returned to qualify for a refund.
• For replacements and exchanges, please see our Warranty Policy.

Non-Contiguous States & Other U.S. Territories:

Qualify for the 30-day return window but the customer pays for shipping.

For Canada Orders:

Qualify for the 30-day return window but the customer pays for shipping. Customers in Canada are responsible for any VAT/Tax Import Duties as designated by their respective countries.

Exclusions:

• Products marked “Final Sale” cannot be returned.
• Accessories are non-refundable.
• Products purchased from unauthorized third-party retailers are ineligible for return; only items bought directly from crocofficial.com or authorized retailers can be returned.
• Incomplete gift sets will not be eligible for a refund.
• We do not accept returns outside of the 30 day period.

How to Request a Return

Please submit a return request by emailing sales@crocofficial.com

Processing Time

Processing takes 24-48 hours from the time we receive your request to final review and approval. You will be notified via email once your return is processed, with refunds being released within an additional 3-5 business days.

Warranty Claims

Please visit our Warranty Policy page for information on coverage and claim process.

Contact Us

If you have questions or need further assistance, please don’t hesitate to contact us.

Policy Effective Date: March 28, 2024 – All orders prior to this date will follow the previous policy. You can get a copy here: link.