Warranty Policy

CROC Warranty Terms

Full Warranty Coverage

• One-year full warranty in which the company will replace the hair tool if a manufacturing defect is found.
• The customer is responsible for the shipping fees associated with mailing the product.
• An additional $60 Handling Fee applies to any hair tool replacements.

• Hair tools must be registered by emailing warranty@crocofficial.com or the customer must provide a valid proof of purchase from the original authorized retailer. NOTE: When registering subject line and e-mail must have customers first and last name and order number.

Limited Warranty Coverage

• 4-Year Limited Warranty for registered products or with original purchase receipt from authorized vendors.
• The receipt must not be older than 365 days from original purchase.
• $60 Handling Fee applies for hair tool replacements.
• The customer is responsible for the shipping fees associated with mailing the product.

What’s Not Covered

• Damages from misuse, mishandling, or normal wear and tear.
• Misuse can include dropping the product, improperly storing it, not maintaining it or not cleaning it after each use etc.
• Purchases from unauthorized retailers are not covered.
• Physical damages and unauthorized modifications will void the warranty.
• Removal of original product labels or other product tampering will void the warranty.

Authorized Retailers

**The only authorized seller on Amazon is CROC Professional**

Processing Time

• Please allow up to 14 business days for processing time from the initial claim submission for us to process your claim.
• You will receive notifications via email regarding the status of your claim.

Additional Terms

• Hair Tools sent to us without first completing a Warranty Claim will be recycled.
• If the customer does not respond to notifications within 30 days, regarding their warranty claim, the product will be recycled by CROC.
• No walk-ins, only shipped items accepted.
• Customer responsible for shipping costs both ways.
• CROC Official is not responsible for lost, stolen, or unclaimed items in transit.

Policy Effective Date

March 28, 2024 – All orders prior to this date will follow the previous policy. You can get a copy here.