Contact us
Customer support
info@crocofficial.com — we reply within 2 business days. If it's been longer, check your junk folder first, then call us.
714-310-7201 — Monday–Friday, 9am–5pm PST. Expect delays on national holidays.
WhatsApp — 714-310-7201. Same number. Message or call us on WhatsApp if that's easier, or if you're outside the United States.
Where to send what
| What you need | Where it goes |
|---|---|
| A quick question, or you're outside the U.S. | WhatsApp 714-310-7201 — text or call |
| Order status or tracking | info@crocofficial.com with your order number |
| Cancel an order | info@crocofficial.com — before it ships |
| Start a return | info@crocofficial.com — subject line "Return", with your order number |
| Faulty tool / warranty claim | Warranty — open the claim before shipping anything |
| Wholesale or distribution | info@crocofficial.com — subject line "Distributor" |
| Licensed stylists | info@crocofficial.com — subject line "CROC Pro" |
| Suspected counterfeit | info@crocofficial.com — include the seller and listing |
Headquarters
Orange County, California, USA
Manufacturing: our own factories. More about how we build.
Please don't send tools to this address. Warranty returns go to the address we issue on your claim — open a claim first. Tools that arrive without one are recycled.
Before you write
Most answers are already on the site:
- Warranty — what five years covers and how to claim