Every CROC professional tool is built in our own factories and tested before it ships. Every tool carries a 5-year limited warranty against manufacturing defects — full
coverage in the first year, and limited coverage for four years after that.
The short version
Period
Coverage
Year 1 — full
Manufacturing defect → replacement. You pay $25, which covers the technician inspection, handling, and shipping the new one back to you.
Years 2–5 — limited
Send in the defective tool and take 50% off MSRP on a new one — the same model or a different one.
To be covered
Register your tool within 30 days of purchase.
In both periods, getting the tool to us is at your cost.
Register within 30 days — this is the part people miss
Coverage depends on registration. A tool that isn't in the CROC Warranty Database within 30 days
of purchase isn't covered, and a receipt on its own is not enough.
Registering takes a minute. Have your order number or receipt ready. If your tool's rating label
shows a serial number or date code, add it too. If it has neither, that's fine.
Prefer email? Send your first and last name + your order number as the subject line to
info@crocofficial.com, with your proof of purchase from CROC or an authorized retailer, and
your serial number or date code if your tool has one.
You'll get a confirmation back. Keep it.
Received one as a gift? It still needs registering within 30 days of the original purchase
date, in the recipient's name. If you're giving a CROC tool, register it before you wrap it.
Year 1 — full coverage
If a registered tool fails from a manufacturing defect inside the first year, we replace it.
You pay $25. That covers the technician inspection, handling, and shipping the replacement back to you.
Sending the defective tool to us is at your own cost — we'll give you the address when your
claim is approved.
A tool is confirmed defective after assessment by a CROC-certified technician.
Years 2–5 — limited coverage
After the first year, a defective CROC tool is still worth something. Send it in and take 50% off
MSRP on a new CROC tool.
It does not have to be the same model — swap into a different tool if you'd rather
The discount is calculated on MSRP, not the current sale price
The tool you send in has to be a genuine CROC tool from an authorized retailer
One trade per tool
What's covered
Defects in workmanship — faults originating in manufacturing
What's not covered
Misuse or accidental damage — dropping, mishandling, improper storage, not cleaning after use
Normal wear and tear — plate scratches, product buildup
Cord damage from pulling the cord or wrapping it around the unit
Incorrect voltage — damage from use on voltage the tool wasn't built for
Unauthorized repairs or modifications by anyone other than a CROC-certified technician
Purchases from unauthorized resellers
Removed labels or serial numbers — this voids the warranty
Physical damage and tampering — this voids the warranty
We'll confirm your registration and eligibility, then send return instructions.
Ship the tool to the address we give you, at your cost.
Allow up to 14 business days for processing from the date of your claim. We'll email you at
each stage.
Do not ship a tool to us without opening a claim first — unclaimed tools are recycled. If we
don't hear back from you within 30 days of a status email, the tool is recycled as well.
We take shipped items only. No walk-ins. CROC is not responsible for items lost, stolen or
unclaimed in transit.
Authorized retailers
Coverage requires a purchase from CROC or an authorized seller:
crocofficial.com
CROC PROFESSIONAL on Amazon — the only authorized CROC seller on Amazon
Costco
Ulta
Walmart — CROC Official Authorized Store only
Prostyling Tools
Flingstyle
Tools bought anywhere else — including other Amazon sellers, eBay, and marketplace resellers — are
not covered, and we can't verify they're genuine.