Warranty

Every CROC professional tool is built in our own factories and tested before it ships. Every tool carries a 5-year limited warranty against manufacturing defects — full coverage in the first year, and limited coverage for four years after that.

The short version

In both periods, getting the tool to us is at your cost.

Register within 30 days — this is the part people miss

Coverage depends on registration. A tool that isn't in the CROC Warranty Database within 30 days of purchase isn't covered, and a receipt on its own is not enough.

Registering takes a minute. Email info@crocofficial.com with:

• Subject line: your first and last name + your order number
• Your proof of purchase from CROC or an authorized retailer

You'll get a confirmation back. Keep it.

Received one as a gift? It still needs registering within 30 days of the original purchase date, in the recipient's name. If you're giving a CROC tool, register it before you wrap it.

Year 1 — full coverage

If a registered tool fails from a manufacturing defect inside the first year, we replace it.

You pay $25. That covers our handling and the cost of shipping the replacement out to you. Sending the defective tool to us is at your own cost — we'll give you the address when your claim is approved.

A tool is confirmed defective after assessment by a CROC-certified technician.

Years 2–5 — limited coverage

After the first year, a defective CROC tool is still worth something. Send it in and take 50% off MSRP on a new CROC tool.

• It does not have to be the same model — swap into a different tool if you'd rather
• The discount is calculated on MSRP, not the current sale price
• The tool you send in has to be a genuine CROC tool from an authorized retailer
• One trade per tool

What's covered

• Defects in workmanship — faults originating in manufacturing

What's not covered

• Misuse or accidental damage — dropping, mishandling, improper storage, not cleaning after use
• Normal wear and tear — plate scratches, product buildup
• Cord damage from pulling the cord or wrapping it around the unit
• Incorrect voltage — damage from use on voltage the tool wasn't built for
• Unauthorized repairs or modifications by anyone other than a CROC-certified technician
• Purchases from unauthorized resellers
• Removed labels or serial numbers — this voids the warranty
• Physical damage and tampering — this voids the warranty

Making a claim

1. Email info@crocofficial.com to open a claim — do this before sending anything.
2. We'll confirm your registration and eligibility, then send return instructions.
3. Ship the tool to the address we give you, at your cost.
4. Allow up to 14 business days for processing from the date of your claim. We'll email you at each stage.

Do not ship a tool to us without opening a claim first — unclaimed tools are recycled. If we don't hear back from you within 30 days of a status email, the tool is recycled as well.

We take shipped items only. No walk-ins. CROC is not responsible for items lost, stolen or unclaimed in transit.

Authorized retailers {#authorized-retailers}

Coverage requires a purchase from CROC or an authorized seller:

• crocofficial.com
• CROC PROFESSIONAL on Amazon — the only authorized CROC seller on Amazon
• Costco
• Ulta
• Walmart — CROC Official Authorized Store only
• Prostyling Tools
• Flingstyle

Tools bought anywhere else — including other Amazon sellers, eBay, and marketplace resellers — are not covered, and we can't verify they're genuine.

Warranty questions: info@crocofficial.com · 714-310-7201 — call or WhatsApp, Mon–Fri 9am–5pm PST.