Returns & Refunds

30 days, full refund

Change your mind within 30 days of purchase and we'll refund you in full. No restocking charge on a standard return, and we cover return shipping within the contiguous United States.

The tool has to come back to us the way it went out:

• Unmarked plates and casing — no scratches
• Fully working
• In its original, undamaged packaging
• Gift sets returned complete, with every component

Where the customer pays return shipping

We don't ship outside the United States, so there is no international return path to describe.

What we can't take back

• Final Sale items
• Accessories and replacement parts
• Incomplete gift sets — the full set has to come back
• Tools damaged by misuse — dropped, bent power cords, incorrect voltage, unauthorized repairs
• Tools bought from unauthorized resellers. Only purchases made at crocofficial.com or from an authorized retailer can be returned to us.
• Anything past 30 days

Faulty rather than unwanted? That's a warranty claim, not a return, and it runs on a different clock — five years, long after the return window closes. It needs the tool registered within 30 days of purchase. See Warranty.

How to start a return

Email info@crocofficial.com with:

1. Your order number
2. The item you're returning
3. A one-line reason — it's how we catch product issues early

We'll reply with return instructions and a shipping label where one applies.

How long a refund takes

Once your return reaches us, we inspect it and issue your refund within 3–5 business days. Your bank posts the credit a few days after that.

You'll get an email when your return arrives, and again the moment the refund is issued.

Sale periods and promo codes

• Only professional hair tools bought during a site-wide sale can be returned. Accessories and clearance items are Final Sale — no returns or exchanges.
• Promotions aren't announced in advance, and an order placed before a sale can't be refunded down to the sale price.
• One promo code per order. Codes can't be combined and don't apply to sale items.

Undeliverable packages

If a package comes back to us undelivered — a wrong or incomplete address, or nobody available to receive it — we'll refund you in full, and we cover the cost of the package coming back. There's no restocking charge.

We'll email you when it arrives back with us so you can decide whether to reorder to a corrected address.

Questions: info@crocofficial.com · 714-310-7201 — call or WhatsApp, Mon–Fri 9am–5pm PST.